How to fix log in error on McAfee Secure Home Platform App?

McAfee Secure Home Platform app delivers enhanced security solutions for your home network. With this app, you can be sure of the protection of every device that is connected to your home network. To manage this app, you need to create an account on it. At times, you might face trouble while accessing this app on your mobile phone using your already created account. In such an event, you might see any of the following pop-ups:




1.       Create account dialog
2.       Password recovery dialog
3.       Email account validation dialog
To fix the error, we have provided three different solutions in this article:
è In case of the occurrence of a network error, check the following:


·         Your mobile phone is connected to an uninterrupted internet network
·         The Secure Home Platform router has a continuous internet connection
o   If it cannot connect to the network, simply restart the router, wait for few minutes and then try to log in to the Secure Home Platform app again
If you still face the issue then visit contact us section at mcafee.com/activate and choose the option to connect to a customer support executive.
è In case a Create Account dialog box displays:


·         This dialog box will appear only if your Secure Home Platform subscription is not linked with the account with which you are trying to sign in
·         To fix this, you need to enter the correct username and the password

è If Password Recovery or Email Account Validation dialog box appears:
·         In this case, check the internet connectivity
·         Also, ensure that the mobile device is connected to the Secure Home Platforms Wi-Fi network
·         Now, ensure that the SHP router is SHP-enabled
If the error still occurs, it is recommended to connect to the McAfee activate customer support team.


 


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